Should I hire another person?
Let's find the bottleneck before adding overhead
Your team says they're overwhelmed.
Before adding $60,000–$100,000 of annual expense, let's figure out why.
Is there actually more work than your current team can handle?
Or are people spending their days working around a broken process?
Is the constraint capacity?
Scheduling?
Training?
Demand variability?
Technology?
Duplicated work?
Bad handoffs?
